Getting Started
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How do I change my plan?
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Can I edit the information that is extracted from my documents?
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One of my documents was rejected. What do I do?
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How do I delete documents?
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How do I add new payment types and edit or delete old ones?
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How do I separate personal and business expenses?
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Neopost Customers
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How do I create categorization rules for receipts?
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Does Shoeboxed categorize my receipts? Can I customize the categories?
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How does the search bar in my Shoeboxed account work?
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How can I view all of my documents from a particular envelope?
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How do I change my email address?
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Help I can't log in to Shoeboxed! How do I reset my password?
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How do I update my billing information?
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How do I update my mailing address?
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Only the first receipt on my submission was processed. What happened?
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How do I change my preferences for email notifications?
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How much does Shoeboxed cost?
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How do I refer a friend to Shoeboxed?
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How to Categorize Individual Receipts in the Web App
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How to categorize multiple receipts
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Setting Categorization Rules
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How to remove categories from multiple receipts
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Can I speak with a real person to help me get set up with a new account?
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What if receipts are miscategorized?
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Does Shoeboxed scan and process receipts in other currencies?
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Can I trust Shoeboxed with my receipts and documents?
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Are Shoeboxed receipt scans accepted by the Internal Revenue Service (IRS) or Canada Revenue Agency (CRA)?
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Is my information secure and backed up?
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When does my monthly limit start over? What happens if I go over my limit?
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What counts toward my monthly limit and what doesn't?
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What is Account Sharing?
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Can multiple people log into one Shoeboxed account?
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I signed up for a Shoeboxed account and did not receive a confirmation email. What's up?
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Can I use Shoeboxed from anywhere in the world?
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How do I cancel my Shoeboxed account?
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Where is Shoeboxed located?
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How do I Import my OneReceipt Data into Shoeboxed?
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Reporting Sales Tax With Shoeboxed