Neopost customers should contact ShoeboxedSupport@Neopost.com for any questions regarding billing, account upgrades/downgrades, and cancelling of accounts.

Any general questions about your Shoeboxed account such as document processing, report exports, etc should be directed to Help@team.shoeboxed.com or Neoposthelp@team.shoeboxed.com.

You can also reach us Monday – Friday from 9am – 6pm at 1-(888)-369-4269.