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How long will it take for my documents to be processed? Can I expedite the processing of my documents?

Shoeboxed processing varies by submission method and plan level.

Documents submitted digitally (email, upload or mobile apps) will be processed within 24 hours (but usually much faster). Documents submitted by users on our Executive plan have priority within this timeframe and will usually be processed within an hour.

Documents submitted via regular mail varies by plan.

  • Lite: 3-5 business days
  • Classic: 2-3 business days
  • Business: 1-2 business days
  • Executive: 1 business day
If you received notification that your envelope was received by Shoeboxed more than 5 days ago and your envelope has not been processed, please contact our support team at

Expediting Processing by Mailing Method

The easiest way to speed-up your processing is to send receipts, business cards, and other documents using FedEx, UPS for US or Express Post for Australia or another fast carrier, since the longest part of processing is the mail. Make sure to include a cover sheet with your name and Shoeboxed username or email address inside your envelope so that we can easily identify the package. Magic Envelopes do not require you to further identify yourself, as they are all embedded with unique tracking codes that associate them with your account automatically. You are welcome to use your own packaging and postage any time. You are responsible for any shipping expenses incurred outside of our postage paid basic envelopes.

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