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Customer Feedback & Support

Knowledge Base

  1. Business Continuity →

    1. Response to COVID-19

  2. Known Issues & Updates →

    1. How to remove winmail.dat file from Outlook or Microsoft Exchange.

  3. Submission Methods →

    1. How can I scan and upload my documents?
    2. How do I import my receipts from Neat Receipts®?

  4. Getting Started →

    1. How do I change my plan?
    2. Can I edit the information that is extracted from my documents?
    3. One of my documents was rejected. What do I do?
    4. How do I delete documents?
    5. How do I add new payment types and edit or delete old ones?

  5. Envelopes →

    1. I'm getting ready to send in my first envelope to Shoeboxed. What do I need to know?
    2. How are my documents processed at Shoeboxed? What information is extracted from receipts and business cards?
    3. Can I pre-sort or pre-categorize my documents before sending them in?
    4. Can you process my documents if they are stapled or taped to a larger piece of paper?
    5. Does Shoeboxed process documents besides receipts and business cards?

  6. Mobile Apps →

    1. How to use the Shoeboxed iPhone App
    2. How long does it take to process receipts on the iPhone and Android apps?
    3. How to use the Shoeboxed Mileage Tracker
    4. What iPhone and Android apps does Shoeboxed offer and are they really free?
    5. The Shoeboxed Receipt and Mileage Tracker has location always on. Will this drain my battery?

  7. Integrations →

    1. How do I integrate with QuickBooks Online?
    2. How do I integrate my Shoeboxed and Xero accounts?
    3. How do I export my receipts into MYOB AccountRight 2013, 2014 and 2015?
    4. How do I integrate my Shoeboxed and Dropbox accounts?
    5. How do I integrate my Shoeboxed and Evernote accounts?

  8. Expense Reports →

    1. How do I export my receipts into a CSV/Excel file?
    2. How do I export my receipts into a PDF file?
    3. How do I export to PDF, CSV, Evernote and QuickBooks Online?
    4. How do I export other documents as PDFs?

  9. Business Cards →

    1. How do I create a CSV file of my business cards?
    2. How do I import my business card contacts into Google Contacts or Gmail?
    3. How do I import my business card contacts into LinkedIn?
    4. How do I import my business card contacts into Microsoft Outlook?
    5. How do I export my business cards as PDFs?

  10. eReceipts →

    1. How to Setup Gmail Receipt Sync
    2. How do I submit receipts by email?

  11. Affiliate Program →

    1. Can I participate in the Shoeboxed affiliate program?
    2. What is the Shoeboxed affiliate program?

  12. Australia Specifics: FAQ →

    1. Does the Australian Taxation Office (ATO) accept digital (scanned) receipts for taxes and audits?
    2. What are the 24 Australian default categories Shoeboxed offers for my scanned receipts?

  13. All articles →

    1. How can I scan and upload my documents?
    2. How do I change my plan?
    3. I'm getting ready to send in my first envelope to Shoeboxed. What do I need to know?
    4. Can I participate in the Shoeboxed affiliate program?
    5. Does the Australian Taxation Office (ATO) accept digital (scanned) receipts for taxes and audits?
    100 articles →

Feedback and Knowledge Base

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