Will my Shoeboxed service be interrupted or delayed as a result of COVID-19?
For receipts that are digitally submitted, there will be no delay or interruption of services.
In the event that there are delays from distribution/delivery partners like USPS, UPS, and FedEx, receival and processing of Magic Envelopes may be impacted. Interruptions to their service due to any variety of reasons could result in delays in our ability to digitize your receipts. We do everything we can to ensure expedient handling of your receipts every day though, especially when there are delivery-related delays.
How will I know if my Shoeboxed account has been impacted as a result of COVID-19?
The Shoeboxed team will continue to monitor the situation closely. Should there be any interruptions to service, we will directly communicate with any impacted customers.
Does Shoeboxed have a business continuity plan in place?
Shoeboxed has business continuity plans in place for a variety of scenarios that may require an alternate course of operational action. These continuity plans are well documented and actionable in the case of unforeseen emergencies. If you have questions or need more information on these plans email firstname.lastname@example.org.