One of my documents was rejected. What do I do?

Digital documents may be rejected for several reasons; for example, the document may have been an unsupported file type or too blurry to read. Here's what you can do to get the document added to your online account.

Steps to take after a rejection notice:

  1. Make sure that you only included a single document in a single file (e.g., each image you submit should only contain one receipt).
  2. Make sure that you submitted the document through an appropriate submission method.
  3. Make sure the file you submitted is either PDF, PNG, JPG or GIF. If it is another file type, you can convert it to one of the accepted file types and resubmit it for processing.
  4. If the file type is one of our accepted types, check that the document is not password protected or otherwise encrypted. Once you've removed any sort of protection, you can resubmit it for processing.
  5. If the document may not be recognized as an actual document (for example, an image you're trying to store in Shoeboxed), you can upload it through the web uploader and enter the data for it yourself.
*Beginning November 21st, 2013 we will be eliminating rejected documents altogether! Once that happens, all documents that we cannot process will be put in the Add a document section of your account for manual processing.

Getting Started

  1. How do I change my plan?
  2. Can I edit the information that is extracted from my documents?
  3. One of my documents was rejected. What do I do?
  4. How do I delete documents?
  5. How do I add new payment types and edit or delete old ones?
  6. How do I separate personal and business expenses?
  7. Neopost Customers
  8. How do I create categorization rules for receipts?
  9. Does Shoeboxed categorize my receipts? Can I customize the categories?
  10. How does the search bar in my Shoeboxed account work?
  11. How can I view all of my documents from a particular envelope?
  12. How do I change my email address?
  13. Help I can't log in to Shoeboxed! How do I reset my password?
  14. How do I update my billing information?
  15. How do I update my mailing address?
  16. Only the first receipt on my submission was processed. What happened?
  17. How do I change my preferences for email notifications?
  18. How much does Shoeboxed cost?
  19. How do I refer a friend to Shoeboxed?
  20. How to Categorize Individual Receipts in the Web App
  21. How to categorize multiple receipts
  22. Setting Categorization Rules
  23. How to remove categories from multiple receipts
  24. Can I speak with a real person to help me get set up with a new account?
  25. What if receipts are miscategorized?
  26. Does Shoeboxed scan and process receipts in other currencies?
  27. Can I trust Shoeboxed with my receipts and documents?
  28. Are Shoeboxed receipt scans accepted by the Internal Revenue Service (IRS) or Canada Revenue Agency (CRA)?
  29. Is my information secure and backed up?
  30. When does my monthly limit start over? What happens if I go over my limit?
  31. What counts toward my monthly limit and what doesn't?
  32. What is Account Sharing?
  33. Can multiple people log into one Shoeboxed account?
  34. I signed up for a Shoeboxed account and did not receive a confirmation email. What's up?
  35. Can I use Shoeboxed from anywhere in the world?
  36. How do I cancel my Shoeboxed account?
  37. Where is Shoeboxed located?
  38. How do I Import my OneReceipt Data into Shoeboxed?
  39. Reporting Sales Tax With Shoeboxed

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