I'm getting ready to send in my first envelope to Shoeboxed. What do I need to know?

Shoeboxed Magic Envelopes

If you signed up for a Classic, Business or Executive plan and are located in the US, two envelopes will be automatically sent to the address on the account after you complete the sign up. Please note that we are only able to send envelopes to one address per account, and our Magic Envelopes are not available to users located outside of the US or Australia. Your first envelopes may take a week or more to arrive, so please be patient! All envelopes are sent from our office in Durham, NC.

Our Magic Envelopes include free shipping both ways, so you don't have to worry about paying for postage. Each envelope contains a unique code that identifies which account an envelope belongs to, so you don't need to include a cover sheet or any identifying information in your envelope.

Sending Documents to Shoeboxed Using Your Own Mailing Materials

At this time our Magic Envelopes are not available on the Lite plan or outside the US and Australia, so you will need to use your own mailing materials to send your documents to Shoeboxed. You will also need to include a cover sheet that contains your name and Shoeboxed username or email address so we know which account the envelope belongs to. You can print a ready-made cover sheet in your Shoeboxed account by clicking on Manage envelopes on your Overview Page. Our mailing addresses are:

For the US Postal Service:

Shoeboxed 
PO Box 1411 
Durham, NC 27702

For FedEx or UPS:

Shoeboxed.com 
512 S Mangum Street, Suite 402 
Durham, NC 27701 USA 

For Australia Mail - Regular & Express Post:

Shoeboxed
PO Box 1333
Crows Nest NSW 1585
Australia

For Australia Mail – Courier:

Shoeboxed
Suite 101, 65 Hume Street
Crows Nest NSW 2065
Australia

Organizing or Sorting Documents Before Sending to Shoeboxed

For the most part, documents do not need to be organized in any way before you send them to Shoeboxed. Please make sure that documents are not attached to larger pieces of paper, as we are not able to process this kind of document. Each receipt should be loose in the envelope. Each individual document should also not be stapled or otherwise attached to other pages, unless the document is part of a multi-page document. You can read more about multi-page documents here.

All documents will go through the same processing here at Shoeboxed, so pre-categorizing or sorting your documents will not affect how they are processed and added to your account. However, our policy is to return documents to you the way that you send them to us. So if you send receipts pre-sorted or labeled in folders, subdividers or small envelopes, we will return them to you that way.

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