How do I cancel my Shoeboxed account?

← Getting Started

If you find that Shoeboxed is no longer a good fit for your needs, you may cancel your account by following the instructions below.

Here's how:

  1. Log into your account and click your name at the top right next to the search bar, then select Account settings.
  2. Click Change my plan.
You will still be able to access your online account with your existing login credentials after you cancel.  

By canceling your account, you will no longer be able to send documents to us for processing. If you have envelopes pending processing at the time of cancellation, please email help@team.shoeboxed.com to ensure that your documents are returned.

If you signed up for your Shoeboxed plan through Apple on the mobile app, you will need to cancel through them. Here are instructions.

*Please note that canceling your paid plan is the same thing as downgrading to the DIY, forever free plan. If you wish to delete your account entirely, you can do so by going to your Account settings, then selecting Delete my account.


Getting Started

  1. How do I change my plan?
  2. Can I edit the information that is extracted from my documents?
  3. One of my documents was rejected. What do I do?
  4. How do I delete documents?
  5. How do I add new payment types and edit or delete old ones?
  6. How do I separate personal and business expenses?
  7. Neopost Customers
  8. How do I create categorization rules for receipts?
  9. Does Shoeboxed categorize my receipts? Can I customize the categories?
  10. How does the search bar in my Shoeboxed account work?
  11. How can I view all of my documents from a particular envelope?
  12. How do I change my email address?
  13. Help I can't log in to Shoeboxed! How do I reset my password?
  14. How do I update my billing information?
  15. How do I update my mailing address?
  16. Only the first receipt on my submission was processed. What happened?
  17. How do I change my preferences for email notifications?
  18. What is a Shoeboxed DIY account?
  19. How much does Shoeboxed cost?
  20. How do I refer a friend to Shoeboxed?
  21. How to Categorize Individual Receipts in the Web App
  22. How to categorize multiple receipts
  23. Setting Categorization Rules
  24. How to remove categories from multiple receipts
  25. Can I speak with a real person to help me get set up with a new account?
  26. What if receipts are miscategorized?
  27. Does Shoeboxed scan and process receipts in other currencies?
  28. Can I trust Shoeboxed with my receipts and documents?
  29. Are Shoeboxed receipt scans accepted by the Internal Revenue Service (IRS) or Canada Revenue Agency (CRA)?
  30. Is my information secure and backed up?
  31. When does my monthly limit start over? What happens if I go over my limit?
  32. What counts toward my monthly limit and what doesn't?
  33. What is Account Sharing?
  34. Can multiple people log into one Shoeboxed account?
  35. I signed up for a Shoeboxed account and did not receive a confirmation email. What's up?
  36. Can I use Shoeboxed from anywhere in the world?
  37. How do I cancel my Shoeboxed account?
  38. Where is Shoeboxed located?
  39. How do I Import my OneReceipt Data into Shoeboxed?

Feedback and Knowledge Base

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