Can I use Shoeboxed from anywhere in the world?

Users in Australia

Want to use Shoeboxed from the land down under?  Please visit (formerly Shoeboxed Australia) for more information. You can also contact us by phone at +61 2 8644 3535 or by email at

Users in the US and Canada

Do you want to experience the magic of Shoeboxed from the US or Canada? Stop by for more information on our various plans! You can also contact us by phone at +1 919-687-4269 or by email at

Users Worldwide

I'm going to be honest with you, you can use Shoeboxed from anywhere in the world! Yes, you heard right. At this time, our postage-paid envelopes are not available to users outside of the US and Australia, but you can still ship your documents to Shoeboxed! All you need is your own packaging and postage to ship the documents to us, and we will cover all shipping expenses to return the documents to you if you are on a Classic, Business or Executive plan. Our digital submission methods (email, mobile apps, web upload, etc.) are included with all plans and work well if mailing documents internationally is not something you want to do.

Shoeboxed also supports multiple international currencies, making it even easier to use our services outside of the US and Australia. The currencies we currently support are: USD, AUD, CAD, NZD, MXN, EUR, JPY, GBP, DKK, PLN, SEK, CHF, HKD and SGD.

International users can sign up online for any Shoeboxed plan here. If you need help signing up from abroad for any plan (or you just want to talk), please call us at +1 919-687-4269 during our business hours, 9 AM to 6 PM EST Monday through Thursday and Friday 9 AM to 4:30 EST. You can also email us at

Getting Started

  1. How do I change my plan?
  2. Can I edit the information that is extracted from my documents?
  3. One of my documents was rejected. What do I do?
  4. How do I delete documents?
  5. How do I add new payment types and edit or delete old ones?
  6. How do I separate personal and business expenses?
  7. Neopost Customers
  8. How do I create categorization rules for receipts?
  9. Does Shoeboxed categorize my receipts? Can I customize the categories?
  10. How does the search bar in my Shoeboxed account work?
  11. How can I view all of my documents from a particular envelope?
  12. How do I change my email address?
  13. Help I can't log in to Shoeboxed! How do I reset my password?
  14. How do I update my billing information?
  15. How do I update my mailing address?
  16. Only the first receipt on my submission was processed. What happened?
  17. How do I change my preferences for email notifications?
  18. How much does Shoeboxed cost?
  19. How do I refer a friend to Shoeboxed?
  20. How to Categorize Individual Receipts in the Web App
  21. How to categorize multiple receipts
  22. Setting Categorization Rules
  23. How to remove categories from multiple receipts
  24. Can I speak with a real person to help me get set up with a new account?
  25. What if receipts are miscategorized?
  26. Does Shoeboxed scan and process receipts in other currencies?
  27. Can I trust Shoeboxed with my receipts and documents?
  28. Are Shoeboxed receipt scans accepted by the Internal Revenue Service (IRS) or Canada Revenue Agency (CRA)?
  29. Is my information secure and backed up?
  30. When does my monthly limit start over? What happens if I go over my limit?
  31. What counts toward my monthly limit and what doesn't?
  32. What is Account Sharing?
  33. Can multiple people log into one Shoeboxed account?
  34. I signed up for a Shoeboxed account and did not receive a confirmation email. What's up?
  35. Can I use Shoeboxed from anywhere in the world?
  36. How do I cancel my Shoeboxed account?
  37. Where is Shoeboxed located?
  38. How do I Import my OneReceipt Data into Shoeboxed?
  39. Reporting Sales Tax With Shoeboxed

Feedback and Knowledge Base