Customer Feedback & Support

Knowledge Base

  1. FAQ & Getting Started →

    1. What is a Shoeboxed DIY account?
    2. How much does Shoeboxed cost?
    3. Can I trust Shoeboxed with my receipts and documents?
    4. I can't log in to Shoeboxed! How do I reset my password?
    5. Can I use Shoeboxed from anywhere in the world?

  2. Account Features, Settings & Usage →

    1. What counts toward my monthly limit and what doesn't?
    2. When does my monthly limit start over? What happens if I go over my limit?
    3. Can I edit the information that is extracted from my documents?
    4. How do I change my plan?
    5. One of my documents was rejected. What do I do?

  3. Mail-In →

    1. I'm getting ready to send in my first envelope to Shoeboxed. What do I need to know?
    2. How are my documents processed at Shoeboxed? What information is extracted from receipts and business cards?
    3. Can I pre-sort or pre-categorize my documents before sending them in?
    4. Can you process my documents if they are stapled or taped to a larger piece of paper?
    5. Does Shoeboxed process documents besides receipts and business cards?

  4. Mobile & Email →

    1. How do I submit receipts by email?
    2. How long does it take to process receipts on the iPhone and Android apps?
    3. What iPhone and Android apps does Shoeboxed offer and are they really free?

  5. Integrations & Partners →

    1. How do I integrate my Shoeboxed and Evernote accounts?
    2. How do I integrate my Shoeboxed and QuickBooks accounts?
    3. How do I integrate my Shoeboxed and Wave Accounting accounts?
    4. How do I use my Fujitsu ScanSnap with Shoeboxed?
    5. How do I integrate my Shoeboxed and Xero accounts?

  6. Exporting Receipts →

    1. How do I export my receipts into a CSV file?
    2. How do I export my receipts into a PDF file?
    3. How do I export my receipts into an Excel file?

  7. Exporting Business Cards →

    1. How do I create a CSV file of my business cards?
    2. How do I export my business card contacts into Google Contacts or Gmail?
    3. How do I export my business card contacts into LinkedIn?
    4. How do I export my business card contacts into Microsoft Outlook?
    5. How do I export my business cards as PDFs?

  8. Exporting Other Documents →

    1. How do I export other documents as PDFs?

  9. Multiseat Accounts →

    1. How do I add new users to my multiseat account?
    2. How do I get a multiseat account?
    3. How do I manage my multiseat account?
    4. How does receipts@shoeboxed.com work with multiseat accounts?
    5. What is a multiseat account?

  10. Affiliate Program →

    1. Can I participate in the Shoeboxed affiliate program?
    2. What is the Shoeboxed affiliate program?

  11. Agents only →

    1. Grant customers and sub-accounts access to Shoeboxed

  12. Australia Specifics: FAQ →

    1. Does the Australian Taxation Office (ATO) accept digital (scanned) receipts for taxes and audits?
    2. How do I export my receipts to QuickBooks AUS?
    3. What are the 24 Australian default categories Shoeboxed offers for my scanned receipts?
    4. Where do I send my documents to be processed? (Australian Customers)
    5. Where is Shoeboxed Australia located?

  13. All articles →

    1. How do I integrate my Shoeboxed and Evernote accounts?
    2. What counts toward my monthly limit and what doesn't?
    3. How do I submit receipts by email?
    4. What is a Shoeboxed DIY account?
    5. I'm getting ready to send in my first envelope to Shoeboxed. What do I need to know?
    87 articles →

Feedback and Knowledge Base

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